Terms of Service

Last Updated: 25th August, 2026

Welcome to ArtForma. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and online store.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. Account Terms

You may be required to provide certain information to create an account or place an order. You agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

You must not use another person's account without their permission. We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, violate these Terms, or create a risk to our business or customers.

You must be at least the minimum legal age required to enter into a binding contract under applicable law, or use the website with the involvement and consent of a parent or legal guardian where permitted.

2. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice. Any applicable taxes, delivery charges, or other fees will be displayed where reasonably applicable before you complete your purchase.

We accept payment methods made available through our website, which may include credit cards, debit cards, UPI, net banking, wallets, or other payment methods provided by our payment partners.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to correct pricing, description, or other errors on our website. If an error affects an order you have placed, we may contact you before fulfilling the order or cancel the affected order and provide an appropriate refund where applicable.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that product names, descriptions, images, colours, sizes, measurements, and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, screen settings, lighting, or photography conditions. Minor variations in appearance may therefore occur.

Product availability may change without notice. We do not guarantee that every product displayed on our website will remain available at all times.

We reserve the right to limit quantities or discontinue products at our discretion.

4. Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After you submit an order, you may receive an order confirmation acknowledging that we have received your request. An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including:

• Product availability issues.

• Pricing or listing errors.

• Suspected fraudulent or unauthorized transactions.

• Incorrect customer or delivery information.

• Technical errors.

• Violations of these Terms.

• Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will initiate an applicable refund using the original or an appropriate payment method, subject to the relevant payment provider's processing timelines.

5. Shipping and Delivery

We ship orders to locations specified on our website and/or during checkout.

Estimated delivery timelines may vary depending on your location, product availability, shipping method, courier performance, weather, holidays, public events, and other circumstances beyond our control.

Orders are generally dispatched within 7-8 Business days after successful payment and order confirmation, unless otherwise stated on the product page or during checkout.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

You are responsible for providing accurate and complete shipping information. We may not be responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete information provided by you.

Once an order has been handed over to the applicable delivery provider, delays caused by the courier or circumstances outside our reasonable control may not be within our direct control.

6. Returns and Refunds

Our return, exchange, cancellation, and refund procedures are described in our Return & Refund Policy, which forms part of these Terms.

Eligibility may depend on factors such as the product, condition of the item, time since delivery, reason for return, and applicable legal requirements.

Unless otherwise stated, returned products must generally be unused, unworn, unwashed, undamaged, and returned with original tags, packaging, and accessories where applicable.

Certain products may be non-returnable or subject to special return conditions, including products that are customized, personalized, hygiene-sensitive, or otherwise identified as non-returnable on the relevant product page.

If an eligible refund is approved, the refund amount and payment method will be determined in accordance with our Return & Refund Policy and applicable law.

Nothing in this section is intended to limit any mandatory consumer rights available to you under applicable Indian law.

7. Prohibited Uses

You agree not to use our website, products, or services:

• For any unlawful or fraudulent purpose.

• To violate any applicable law or regulation.

• To infringe our intellectual-property rights or the rights of others.

• To upload or transmit malicious software, viruses, or harmful code.

• To interfere with or disrupt the security or operation of our website.

• To attempt unauthorized access to our systems, accounts, or databases.

• To collect or misuse personal information belonging to other users.

• To place fraudulent, unauthorized, or abusive orders.

• To reproduce, copy, modify, distribute, or commercially exploit our website content without permission.

• To engage in activity that could damage, disable, overburden, or impair our website or services.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content on our website—including logos, brand names, product images, photographs, graphics, text, designs, and other materials—is owned by or licensed to ArtForma and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publicly display, sell, or commercially exploit our content without our prior written permission.

9. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other service providers.

We may also provide links to third-party websites. These services and websites are operated independently, and we are not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

10. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available. However, to the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

Nothing in these Terms excludes or restricts any warranty, condition, right, or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ArtForma and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount paid by you for the specific product or service giving rise to the claim.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded under Indian law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ArtForma, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your violation of these Terms, misuse of our website, or violation of applicable law or third-party rights.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

14. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and applicable law, disputes arising from or relating to these Terms, our website, or your purchase from ArtForma will be subject to the jurisdiction of the competent courts located in INDIA.

Nothing in this section prevents a consumer from exercising any mandatory legal rights or remedies available under applicable Indian law.

15. Contact Information

If you have questions regarding these Terms, please contact us:

Store Name: ArtForma
Email: arnavmehta.etsy@gmail.com